Contact information

At Crown Crest, we believe that selecting premium, vintage-inspired heirloom jewelry should be accompanied by an equally exceptional service experience. Whether you are seeking meticulous sizing advice, checking the status of a custom-engraved treasure, or looking for the perfect gift, our dedicated jewelry concierge team is entirely at your service.

How to Reach Our Concierge Desk

For the swiftest response, please reach out to us via email or utilize our automated digital concierge portal below. We review all inquiries with the utmost care.

• Customer Support & Concierge Email: help@shopcrowncrest.com

• Operational Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)

• Response Commitment: Our dedicated alignment specialists strive to review and respond to all design, fulfillment, and general styling inquiries within 12 to 24 business hours.

Frequently Assisted Inquiries

To save you time, here is a quick guide on how our team handles specific requests:

✒️ Custom Engravings & Order Revisions

If you need to adjust a custom text input, correct a ring size, or update your delivery address, please email us with the word "URGENT" and your Order Number in the subject line.

• Please note: Revisions can only be executed within 2 hours of final order placement, prior to our master artisans initiating metal casting or engraving.

📦 Tracking & Shipping Verification

Once your jewelry box dispatches from our logistics center, an automated tracking sequence will be sent to your email. If your tracking status has paused or you require an insured shipping update, please include your tracking vector inside your message.

💼 Wholesale & Corporate Gifting

For corporate curation, heritage event commissions, or bulk bespoke gifting inquiries, please direct your detailed brief to our operations desk via email, and a corporate relationship manager will contact you.