Refund policy

Here is the complete, high-converting, and legally protective Return & Refund Policy tailored specifically for shopcrowncrest.com.

Because fine jewelry, precious metals, and custom engravings require strict inspection and security standards, this policy is strategically optimized to protect your business from fraudulent returns (such as customers returning cheap replicas or wearing jewelry to an event and then returning it) while maintaining professional credibility for global payment gateways and advertising platforms.

Return & Refund Policy

Thank you for shopping at Crown Crest. We are dedicated to providing you with premium, vintage-inspired heirloom jewelry and bespoke tailored accessories. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue swiftly, securely, and fairly.

By making a purchase on shopcrowncrest.com, you agree to the terms outlined in this policy.

1. General Return Conditions

To maintain the pristine quality and value of our fine jewelry collections, items submitted for return must meet the following strict criteria:

  • The item must be completely unworn, unused, unaltered, and in its original pristine condition. It must show no signs of scratches, scuffs, or wear.

  • The product must be returned in its original luxury jewelry box, including all protective foam inserts, certificates of authenticity, and security tags fully intact.

  • The return request must be initiated within 14 days from the date the carrier tracking log confirms successful delivery.

🚫 Non-Returnable Items (Customization Exceptions)

To protect the exclusivity of our craftsmanship, we cannot accept returns or offer refunds for any product that has been custom-engraved, personalized, or custom-sized at the customer's request. Additionally, gift cards, clearance archive items, and earrings (returned due to strict public health and hygiene regulations regarding body-piercing jewelry) are strictly non-returnable.

2. Returns Under Specific Scenarios

When a Customer Receives the Wrong Product

We maintain rigorous quality control, but if our fulfillment team accidentally ships an item or stone variant different from the one listed on your order confirmation:

  • Please contact us at support@shopcrowncrest.com within 7 days of delivery.

  • Provide your order number alongside a clear, high-resolution photograph of the incorrect item and its attached security tags.

  • Once verified, we will issue a prepaid return shipping label. A brand-new replacement of the correct item will be shipped to you immediately via priority courier at zero additional cost, or a full refund will be issued.

When a Customer Changes Their Mind

We want you to treasure your Crown Crest pieces. If you change your mind about a purchase:

  • You must notify our concierge desk within 14 days from the date your package was delivered.

  • The product must strictly comply with our general return conditions (completely unworn, with security tags attached, and in original packaging).

  • Return Shipping Fees: For change-of-mind returns, the customer is fully responsible for arranging, paying for, and insuring the return shipping costs. Original shipping fees are non-refundable.

  • Required: You must use a trackable shipping service with signature delivery and shipping insurance, as we cannot issue refunds for high-value jewelry items that are lost or stolen during return transit.

3. Refunds for Lost or Damaged Shipments

If the Product Arrives Damaged

Every jewelry piece is securely cushioned and double-boxed to withstand transport. However, if your item arrives structurally damaged, broken, or with loose gemstones:

  • Please email support@shopcrowncrest.com within 48 hours of receiving the package.

  • You must include your order number, a brief description of the damage, and clear photos of the damaged item and the external shipping box.

  • Upon verification by our claims team, we will process a 100% full refund (including original shipping fees) to your original payment method, or arrange an immediate free replacement delivery.

If the Package is Lost in Transit

An item is officially considered lost if it fails to arrive within the estimated delivery window provided in your shipping confirmation email, or if the courier's tracking data explicitly states the package is lost.

  • If your tracking status stops updating for more than 15 consecutive business days, please contact our support team.

  • We will launch a formal investigation with the carrier. If the carrier confirms the package is lost or non-deliverable, we will issue a full financial refund or dispatch a new package immediately.

  • Please note: Crown Crest is not responsible for packages marked as "Delivered" by the carrier but claimed missing or stolen by the customer from a porch or mailroom. We strongly recommend shipping to a secure location requiring a signature.

4. Exchanges

We only replace items if they are materially defective, arrived damaged, or if the wrong product was shipped to you.

  • No General Exchanges: Due to fluctuating precious metal/stone inventory levels and custom sizing processes, we do not offer direct cross-shipping exchanges.

  • The Resolution: If you change your mind or need a different standard size, and the original item is still completely unworn and sealed, you may return it for a refund under our "Change of Mind" guidelines and place a brand-new, separate order for the alternative piece you desire.

5. The Refund Process

Once your returned package is received at our fulfillment center and undergoes a thorough physical inspection by our quality compliance team, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or PayPal account.

  • Processing Time: Please allow 5 to 10 business days for your financial institution or credit card issuer to officially reflect the funds on your account statement.